We provide on-site support service on both software and hardware to our customers.
Software - Microsoft Solutions and Linux solutions
Hardware - PC, Notebook, Server, Storage and Network
We also repair notebook and computer, which is out of warranty period.
Please contact us for your customized service plan.
Scope of Works
- Remote Support – Phone, email and Remote access PC or Server and
- On-site Support - When critical
- Software and Hardware Diagnostics, trouble-shooting and recovery
- Escalation of problems to software or hardware vendor(s)
- Recommendation of resolutions or work-around solution
- Best effort to resolve problems
Customer Experience
- Avoid finger pointing within suppliers
- Provide single point of contact of a problem
- Professional consultation and services
